Sport Driving Canada

Accessibility Policy and Multi-Year Accessibility Plan

 

Effective Date: October, 2026

Policy Version: 1.0

Plan Term: 2026-2030  

 

PART ONE | Accessibility Policy

 

Our Commitment

Sport Driving Canada (SDC) is committed to providing an accessible, inclusive and welcoming environment for everyone. We work to identify, prevent and remove accessibility barriers within the areas of our responsibility, including our employment practices and the services we provide.

SDC will work respectfully with individuals to understand their accessibility needs and provide appropriate support, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), Ontario Regulation 191/11, and the Ontario Human Rights Code.

Scope           

This policy applies to SDC employees, contractors, guests, members of the public, and others accessing SDC services in Ontario.

Where SDC operates at a client-owned or client-operated facility, SDC will meet its accessibility responsibilities and work with the facility operator as needed to support an accessible experience.

Definitions

For the purposes of this Policy, the following definitions apply:

“assistive device”

means any device which a person with a disability uses to perform a particular task, or to aid that person in activities of daily living;

“disability”

means a disability within the meaning of the AODA;

“support person”

means any person who accompanies a person with a disability to assist with communication, mobility, personal care or medical needs or with access to services.

Training           

SDC is committed to providing accessibility training to employees and other individuals, as applicable, in accordance with Ontario's accessibility requirements.

Training may vary depending on an individual's role, responsibilities, and level of interaction with the public. Topics may include applicable accessibility standards, accessible customer service, and the Ontario Human Rights Code as it relates to people with disabilities.

Training will be provided as required, including during onboarding and when relevant changes to accessibility policies or requirements occur.

Accessible Customer Service

Assistive Devices

Individuals are welcome to use their own assistive devices when accessing services provided by SDC. If an assistive device cannot be used or presents a health or safety concern, SDC will work with the individual to find a suitable alternative that supports their access and participation.

Communication

SDC is committed to communicating in ways that consider individual accessibility needs. When needed, we will work with the individual to identify a suitable accessible format or communication support so that information and services are clear and accessible.

Service Animals

SDC welcomes people with disabilities accompanied by a service animal in areas where they are permitted. The care and control of the service animal remains the responsibility of the individual.

A service animal may be identified through visual indicators, such as a vest or harness. Where it is not readily apparent that the animal is a service animal, documentation may be requested from one of the following regulated Ontario health professionals confirming that the animal is required for reasons related to the person's disability:

(i) A member of the College of Audiologists and Speech-Language Pathologists of Ontario.
(ii) A member of the College of Chiropractors of Ontario.
(iii) A member of the College of Nurses of Ontario.
(iv) A member of the College of Occupational Therapists of Ontario.
(v) A member of the College of Optometrists of Ontario.
(vi) A member of the College of Physicians and Surgeons of Ontario.
(vii) A member of the College of Physiotherapists of Ontario.
(viii) A member of the College of Psychologists of Ontario.
(ix) A member of the College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario.

Where a service animal is prohibited by law or cannot access a particular area, SDC will work with the individual and, where applicable, the facility operator to identify a reasonable alternative to access the service.

Support Persons

SDC welcomes individuals who may benefit from the assistance of a support person when accessing our services or participating in an experience.

We will work with the individual to understand their needs and determine the most appropriate support or arrangement. Where relevant information is provided in advance, it will be considered to help provide the best possible experience.

Where health or safety considerations arise, SDC will consult with the individual and consider reasonable alternatives before determining whether a support person is required.

If a fee applies to a support person, advance notice will be provided.

Notice of Temporary Disruptions

Where a temporary disruption to an SDC service or accessibility feature within SDC's responsibility may affect people with disabilities, SDC will make reasonable efforts to provide notice.

Where applicable, the notice will include:

1. the reason for the disruption

2. its expected duration

3. information about available alternatives

4. and contact person who can provide more information

For disruptions involving a client-operated facility, SDC will work with the facility operator as appropriate.

Information and Communication

Feedback Process

Feedback regarding accessibility may be provided in person, by telephone, in writing, or by email. Feedback will be reviewed and directed to the appropriate SDC representative and/or facility representative, as applicable, for appropriate follow-up.

Phone: (418) 809-1545

Email: hr@sportdriving.ca

Mail: 205-40 King Street South, Waterloo, ON, N2J 1N8

SDC will make reasonable efforts to respond within 10 business days and will address feedback in a respectful manner that considers the individual’s accessibility needs. Upon request, accessible formats or communication supports will be provided or arranged to support the feedback process.

Notice of Availability of Documents

SDC’s accessibility policy and related documents are available upon request in an accessible format or with communication support, based on individual needs.

Self-Service Kiosks

Where SDC designs, procures or acquires self-service kiosks for public use, accessibility needs will be considered. Where a kiosk is owned or operated by a client or facility operator, the applicable facility requirements will apply.

Employment

Recruitment of Employees

SDC is committed to an accessible recruitment and selection process. Applicants will be advised that accommodations are available upon request, including when selected to participate in an interview, assessment or other selection process.

Where accommodation is requested, SDC will consult with the applicant to determine a suitable arrangement based on their accessibility needs.

Successful applicants will be informed of SDC’s workplace accommodation practices when an offer of employment is made.

Employee Accommodation

SDC will inform employees of available accessibility and accommodation supports.

Where accommodation is required, SDC will work with the employee to understand their individual needs and determine an appropriate accommodation. Where applicable, accessibility needs will be considered in individual accommodation plans, return-to-work processes, performance management, career development and redeployment.

Accessible Emergency Information

Where required, SDC will provide employees with individualized workplace emergency response information based on their accessibility needs, coordinating with the appropriate client or facility representative where emergency procedures are managed by the facility.

Changes to This Policy

SDC will review its policies and practices with accessibility in mind and make updates as appropriate to support the dignity, independence, integration and equal opportunity of people with disabilities.

This policy and SDC’s Multi-Year Accessibility Plan will be reviewed and updated as required.

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PART TWO | Multi-Year Accessibility Plan | 2026–2030

Sport Driving Canada (SDC) is committed to meeting its obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its regulations.

This Multi-Year Accessibility Plan outlines SDC’s approach to identifying, preventing and removing accessibility barriers within its Ontario operations and supporting increased accessibility across our employment practices and services.

SDC is committed to reviewing and updating this Plan at least once every five years, or earlier as required, to reflect changes to our operations and applicable accessibility requirements.

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Accessibility Policies & Multi-Year Plan

Ongoing Compliance

 

SDC has established an Accessibility Policy and Multi-Year Accessibility Plan for its Ontario operations.  The Policy and Plan will be available on SDC’s website and will be reviewed and updated as required, with the Plan reviewed at least once every five years. Accessible formats or communication supports will be provided upon request.

 

Accessible Customer Service

Ongoing Compliance

 

SDC will continue to provide accessible customer service and consider individual needs related to communication, assistive devices, service animals and support persons. Where appropriate, SDC will work with the applicable client or facility operator to support accessible participation.

 

Notice of Temporary Disruptions

Ongoing Compliance

Where a planned or unexpected disruption affects an SDC service or accessibility feature within SDC’s responsibility, SDC will provide notice as soon as practicable, including the reason for the disruption, its expected duration and available alternatives. For facility-related disruptions, SDC will coordinate with the applicable facility operator.

Accessible Information, Communications & Feedback

Ongoing Compliance

SDC will communicate in ways that consider individual accessibility needs and, upon request, provide or arrange accessible formats and communication supports in consultation with the person making the request. Accessibility feedback may be submitted to Human Resources and will be reviewed and addressed in a manner that considers the individual’s accessibility needs.

Emergency Procedures & Public Safety Information

As Applicable

If SDC makes emergency procedures, plans or public safety information available to the public, SDC will provide that information in an accessible format or with appropriate communication supports upon request. Where this information is controlled by a client or facility operator, SDC will coordinate with that party as appropriate.

Accessibility Training

Ongoing Compliance

SDC provides accessibility training to employees and other individuals, as applicable, in accordance with Ontario's accessibility requirements. Training addresses applicable AODA standards, accessible customer service, and the Ontario Human Rights Code as it relates to people with disabilities.

Training is incorporated into onboarding and provided as required when relevant accessibility policies or requirements change. SDC maintains appropriate training records.

Accessible Recruitment

Ongoing Compliance

 

SDC will advise applicants that accommodations are available during the recruitment and selection process. Where accommodation is requested, SDC will consult with the applicant to determine a suitable arrangement. Successful applicants will be informed of SDC’s workplace accommodation practices.

 

Employee Accessibility Supports

Ongoing Compliance

SDC will inform employees of policies used to support employees with disabilities and will provide updated information whenever those policies change. Upon request, SDC will consult with an employee regarding accessible formats or communication supports needed to perform their job and access information generally available in the workplace.

Individual Accommodation Plans

Ongoing Compliance

SDC will maintain a written process for the development of documented individual accommodation plans for employees with disabilities, in accordance with applicable AODA requirements. Individual plans will address accommodation needs and, where applicable, accessible formats and communication supports, individualized workplace emergency response information and other accommodation measures.

Return to Work Process

Ongoing Compliance

SDC will maintain a documented return-to-work process for employees who have been absent from work due to a disability and require disability-related accommodation to return to work. The process will outline the steps SDC will take to facilitate the employee’s return and will incorporate an individual accommodation plan where applicable.

Performance Management, Career Development & Redeployment

Ongoing Compliance

SDC will consider the accessibility needs of employees with disabilities, as well as individual accommodation plans where applicable, when conducting performance management, providing career development or advancement opportunities, and considering redeployment.

Individualized Workplace Emergency Response Information

As Required

Where SDC is aware that an employee requires assistance in an emergency because of a disability, SDC will provide individualized workplace emergency response information as soon as practicable. With the employee’s consent, information may be shared with a designated person providing assistance. The information will be reviewed when the employee changes work location, accommodation needs or plans, and when SDC reviews its general emergency response policies.

Self-Service Kiosks

Currently Not Applicable

 

Where SDC designs, procures or acquires self-service kiosks for public use, accessibility needs will be considered. Where kiosks are owned or operated by a client or facility operator, the applicable facility requirements will apply.

 

Accessible Websites & Web Content

Ongoing Compliance

 

For public websites and web content within SDC’s control and subject to the AODA, SDC will maintain conformance with WCAG 2.0 Level AA, as required under the Integrated Accessibility Standards Regulation. Where web content or platforms are controlled by a client or third party, SDC will work with the applicable party as appropriate.

 

Design of Public Spaces

Ongoing Compliance

 

SDC will maintain any public spaces covered by the AODA in accordance with the AODA. Should SDC construct new or redevelop public spaces covered by the AODA that it intends to maintain, it will comply with the Design of Public Spaces requirements with respect to the same.

 

Accessibility Compliance Reporting

Every 3 years, where required

 

Where required based on SDC’s employee count and AODA reporting obligations, SDC will file accessibility compliance reports by the applicable provincial deadlines and maintain information needed to support those filings.